Last updated: February 2, 2026
These Terms of Service (the "Terms") govern your access to and use of the Staylo website, applications, and related services (collectively, the "Service"). The Service is provided by Staylo ("Staylo," "we," "us," or "our").
By creating an account, clicking "I agree," or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be legally bound by these Terms, which form a binding electronic agreement. If you do not agree, you must not use the Service.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms.
Staylo is a monitoring and alert service that helps users track potential price drops for hotel stays they have already booked. Users may forward booking confirmation emails for cancellable stays to a Staylo email address. Staylo may extract booking information from those emails and monitor publicly available prices across third-party travel platforms (including, without limitation, metasearch tools and online travel agencies). When a potentially lower price is identified, Staylo may send an alert and provide links to third-party sites where the user may choose to book.
Staylo is not a travel agency, does not sell travel services, and does not book, cancel, modify, or rebook travel on your behalf. Any booking, payment, cancellation, or refund occurs solely between you and the third-party provider.
Staylo does not act as your agent or representative in any transaction. Nothing in these Terms creates any partnership, joint venture, employment, fiduciary, or agency relationship between you and Staylo.
The Service does not provide financial, legal, or travel advice. Alerts and information provided through the Service are for informational purposes only.
You must be at least 18 years old (or the age of majority where you live) and have the legal capacity to enter into a binding agreement to use the Service. You agree to provide accurate, current, and complete information when creating an account and to keep your information up to date.
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us promptly of any unauthorized use or security breach.
If you forward booking confirmation emails to Staylo (including by sending emails to forward@savewithstaylo.com), you represent and warrant that you are authorized to provide that content and that doing so does not violate any agreement or law. By forwarding such emails, you acknowledge and consent to Staylo receiving, processing, parsing, and extracting relevant booking information from the email in order to provide the Service.
By forwarding booking emails, you understand that Staylo will extract only the booking information reasonably necessary to track and monitor your stay (such as hotel name, stay dates, room or rate type when available, price and currency when available, cancellation deadline, and booking provider). You acknowledge that automated systems may be used to process these emails.
You acknowledge that booking emails and third-party data may be incomplete, inaccurate, or formatted inconsistently, and that the Service may rely on automated processing to extract booking information.
The Service may be offered on a subscription basis. If a free trial is offered, your subscription will automatically convert to a paid subscription at the end of the trial unless you cancel before the trial ends. By providing payment information, you authorize us and our payment processor(s) (e.g., Stripe) to charge your payment method for subscription fees, applicable taxes, and any other amounts you authorize.
Subscription fees are billed in Canadian dollars (CAD) unless otherwise stated.
Subscriptions automatically renew until cancelled. Pricing and plan features may change from time to time; we will provide notice where required by applicable law. Taxes may be added based on your location and other information you provide.
You can cancel your subscription at any time through your account settings (or by contacting support if self-serve cancellation is unavailable). Cancellation stops future renewals; it does not retroactively refund fees already paid.
Unsubscribing from promotional emails, alerts, or other communications does not cancel your subscription. To stop recurring billing, you must cancel your subscription through your account settings or by contacting support where self-serve cancellation is unavailable.
To the maximum extent permitted by law, all fees are non-refundable and we do not provide prorated or partial refunds for unused time, unused alerts, missed alerts, perceived lack of savings, or changes in third-party availability or terms. If applicable law requires a refund in a specific circumstance, we will comply to the minimum extent required.
If you initiate a chargeback or payment dispute, we may suspend or terminate your access while we investigate. You agree to reimburse us for reasonable costs and fees we incur due to chargebacks or disputes to the extent permitted by law.
Staylo does not guarantee that you will save money, that a price drop will occur, or that any alert reflects the lowest possible price. Prices and availability can change rapidly.
Alerts may relate to offers that are not identical to your original booking. Differences may include, without limitation:
Alerts and links provided through the Service are informational only. You are solely responsible for reviewing and verifying the details of any offer before completing a booking on a third-party website, including (without limitation) the correct hotel, room type, occupancy rules, cancellation terms, pricing details, taxes and fees, and any other conditions of the booking.
Staylo does not verify or guarantee that any suggested or linked offer corresponds to your original booking or meets your intended criteria. Any booking decision you make is solely between you and the third-party provider, and Staylo is not responsible for errors, mismatches, misunderstandings, or dissatisfaction related to bookings made through third-party platforms.
From time to time, Staylo may alert users to deals from "opaque" booking platforms (such as Hotwire Hot Rates or Priceline Express Deals) where the name of the hotel is not revealed until after a booking is completed.
When Staylo suggests a possible hotel associated with an opaque deal, this identification is only an estimate or "best guess" based on publicly available indicators such as hotel images, location, star rating, amenities, guest ratings, or lists of potential hotels shown on the deal page.
Staylo does not guarantee that any opaque deal corresponds to the specific hotel identified in an alert. The actual hotel may differ. Users assume full responsibility for any booking made through such opaque deals.
The Service may display content from, interact with, or link to third-party websites and services (including travel sites and payment services). Third parties control their platforms and set their own terms. Staylo is not responsible for third-party content, pricing, availability, policies, outages, errors, or your transactions with third parties. Your dealings with third parties are solely between you and the third party and are governed by the third party's terms.
Staylo is not responsible for the accuracy, completeness, or reliability of any information displayed on third-party platforms or for any booking decisions made based on links or alerts provided by the Service.
You agree not to misuse the Service. Without limiting the foregoing, you may not:
The Service, including its software, features, and content, is owned by Staylo or its licensors and is protected by intellectual property laws. Subject to these Terms, Staylo grants you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial use.
If you provide suggestions, ideas, or feedback, you grant Staylo a perpetual, worldwide, royalty-free license to use that feedback without restriction or compensation.
We may modify, suspend, or discontinue any part of the Service at any time. We may also update these Terms from time to time. The "Last updated" date indicates when the Terms were last revised. If you continue using the Service after an update, you agree to the updated Terms.
We may suspend or terminate your access to the Service at any time if we reasonably believe you have violated these Terms, created risk for the Service or other users, or if we discontinue the Service. You may stop using the Service at any time. Sections that by their nature should survive termination will survive (including, without limitation, disclaimers, limitations of liability, indemnity, and governing law).
To the maximum extent permitted by applicable law, the Service is provided "AS IS" and "AS AVAILABLE," without warranties of any kind, whether express, implied, or statutory. Staylo disclaims all warranties, including merchantability, fitness for a particular purpose, and non-infringement.
Staylo does not warrant that the Service will be uninterrupted, timely, secure, or error-free; that any alert will be accurate; or that any third-party offer will remain available.
To the maximum extent permitted by applicable law:
You agree to defend, indemnify, and hold harmless Staylo and its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your dealings with third parties.
The Service is controlled and operated from Quebec, Canada, but may be accessed from around the world. If you access the Service from outside Quebec/Canada, you are responsible for compliance with local laws where you live and use the Service.
Certain mandatory laws (including consumer protection laws) in your jurisdiction may provide rights that cannot be waived. Nothing in these Terms is intended to exclude or limit those mandatory rights. Subject to such mandatory rights, these Terms govern your use of the Service.
Nothing in these Terms is intended to limit or exclude any rights that a consumer may have under the Quebec Consumer Protection Act or other mandatory consumer protection legislation.
Subject to mandatory applicable laws, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration, rather than in court, except where prohibited by applicable law.
Arbitration shall be conducted in the city where Staylo is incorporated, in accordance with applicable arbitration legislation. The arbitration shall be conducted by a single arbitrator, and the decision of the arbitrator shall be final and binding.
Subject to mandatory applicable laws, these Terms and any dispute arising out of or relating to these Terms or the Service are governed by the laws of the Province of Quebec and the applicable federal laws of Canada, without regard to conflict-of-laws principles.
The parties have expressly agreed to enter into these Terms in English after being given the opportunity to review a French version. A French version of these Terms is available by switching the website to the French language version.
Staylo will not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including internet outages, third-party platform changes, governmental actions, labor disputes, natural disasters, or other force majeure events.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. You may not assign these Terms without our prior written consent. We may assign these Terms as part of a merger, acquisition, or sale of assets. These Terms (together with any policies referenced herein) constitute the entire agreement between you and Staylo regarding the Service.
Questions about these Terms:
Support email: contact@savewithstaylo.com